1. Who We Are

Lowki.ai Ltd ("Lowki.ai", "we", "us", or "our") is a company registered in England and Wales. Lowki.ai Ltd develops and provides AI software and related services.

Lowki.ai Ltd is a subsidiary of Thomas Dudley Limited. However, Lowki.ai Ltd operates as a separate legal entity and acts as the Data Controller for personal data processed via this website and in connection with our software and services.

2. The Data We Collect

We may collect and process the following categories of personal data:

• Contact details (name, email address, phone number)
• Business and company information
• Account and login information
• Technical and usage data (IP address, browser, device information)
• Communication records

3. How We Use Personal Data

We use personal data to:

• Provide and manage our software and services
• Respond to enquiries and support requests
• Manage customer relationships and contracts
• Improve our website and services
• Ensure security and prevent misuse
• Comply with legal and regulatory obligations

Our lawful bases include contractual necessity, legitimate interests, legal obligation, and consent where applicable.

4. Customer Data Processed Through Our Software

When providing AI software services to customers, Lowki.ai Ltd may process personal data on behalf of customers. In such cases, Lowki.ai Ltd acts as a Data Processor and processes data only in accordance with customer instructions and contractual agreements.

5. Data Sharing

We may share personal data with trusted third-party service providers, including hosting providers, cloud infrastructure providers, and technical partners. All such providers are contractually required to process personal data securely and in accordance with UK data protection law.

We do not sell personal data.

6. International Transfers

Where personal data is transferred outside the United Kingdom, we ensure appropriate safeguards are in place, including International Data Transfer Agreements (IDTAs) or equivalent mechanisms recognised under UK GDPR.

7. Data Retention

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, including satisfying legal, accounting or reporting requirements.

8. Your Rights

Under UK GDPR, you have the right to:

• Access your personal data
• Request correction of inaccurate data
• Request erasure of your data
• Restrict or object to processing
• Request data portability
• Lodge a complaint with the Information Commissioner’s Office (ICO)

9. Security

We implement appropriate technical and organisational measures to protect personal data against unauthorised access, alteration, disclosure, or destruction.

10. Contact Details

Lowki.ai Ltd
295 Birmingham New Road, Dudley, West Midlands, United Kingdom, DY1 4SJ
Email: privacy@lowki.ai

11. Changes to This Policy

We may update this Privacy Policy from time to time. Any updates will be published on this page.

Last updated: 27/04/2026